Eligibility for Returns
We accept returns under specific conditions to ensure a fair and smooth process for all customers. You may request a return if:

  • The product received is defective or damaged upon delivery
  • The item delivered is incorrect or incomplete
  • You notify us within a reasonable time after receiving the product

We do not accept returns for items that are used, altered, or damaged after delivery.

How to Request a Return
To request a return, you must contact us by email and provide the following details:

  • Full name
  • Contact number
  • Order details
  • Reason for return
  • Photographic proof, if applicable

Please email your return request to:
[email protected]

Our team will review your request and respond with instructions.

Return Conditions
All returned items must be:

  • In their original packaging
  • Unused and in the condition received
  • Returned within a specific number of days from the date of delivery (we recommend within 5 to 7 days)

Returns that do not meet these conditions may be rejected.

Refund Process
All approved refunds are processed in cash only since we operate strictly on a Cash on Delivery (COD) model. Refunds are arranged in one of the following ways:

  • In-person cash refund at the delivery location
  • Scheduled cash return by a representative
  • Exchange with a replacement item (if preferred and available)

Non-Refundable Situations
Refunds will not be issued if:

  • The item was delivered correctly and without defect
  • You changed your mind after accepting the product
  • You failed to respond or be available for the return process
  • The product shows signs of use or tampering

Contact for Support
For further assistance regarding returns or refunds, please contact us by email at:
[email protected]

We are committed to resolving your concerns promptly and respectfully.